Global Callcenter Solutions Eyes Columbus, Georgia, for Call Center
09/13/2018
GCS caters to the needs of cable television and broadband service providers. The company provides turnkey, full customer lifecycle management services including inbound customer care, design and implementation of customer retention strategies, and sales.
“Our clients have customer households numbering in the millions, and are very careful about the care they receive,” said GCS Vice President of Operations Jasmine Mendoza. “Customer service centers must be in areas where there is no question of the quality, ability, and skill level of the employees. We’re convinced that our clients will be treated by our new Georgia staff with the utmost of care and concern. We plan on making this a long partnership with a great state and the community of Columbus, Georgia.”
“Georgia is a global hub for communications services thanks to our technology infrastructure and skilled workforce,” said Governor Nathan Deal. “As the No. 1 state for business, Georgia’s economic environment will provide a solid foundation for GCS to serve its growing customer base. We appreciate GCS’ investment in Columbus and look forward to further strengthening this partnership in the years to come.”
“We are extremely excited to welcome GCS to Columbus,” said Russ Carreker, chairman of the Development Authority of Columbus. “GCS will provide hundreds of jobs for our citizens and repurpose a former retail center that can spur future development in the area. Our partners at the Greater Columbus Chamber, specifically Brian Sillitto, did a wonderful job selling all Columbus has to offer and I thank him for his efforts.”
“Today’s announcement is a great achievement for GCS and is certainly welcome news for our state’s economy,” said GDEcD Commissioner Pat Wilson. “GCS will have access to a skilled workforce, a thriving pro-business climate and a network of leading companies who have found success in Columbus. We look forward to its future in Georgia.”
Project Announcements
Northland Corporation Expands Greenville, Michigan, Operations
08/29/2024
Swedish Match Expands Daviess County, Kentucky, Operations
08/29/2024
Ardent Mills Expands Commerce City, Colorado, Production Operations
08/29/2024
Paul Mueller Company Expands Springfield, Missouri, Manufacturing Operations
08/29/2024
Nashville Wire Products Expands McEwen, Tennessee, Operations
08/28/2024
Crusoe Energy Systems Plans Tulsa, Oklahoma, Manufacturing Operations
08/27/2024
Most Read
-
19th Annual Area Development Gold and Silver Shovel Awards
Q2 2024
-
What the Latest EPA PFAS Rule Means for Site Due Diligence
Q3 2024
-
Semiconductors’ fragile relationship with water may be tested
Q3 2024
-
2023 Top States Commentary: Top-Ranked States Have What It Takes to Win Mega Projects
Q3 2023
-
2023 Top States for Doing Business Meet the Needs of Site Selectors
Q3 2023
-
2023's Leading Metro Locations: Hotspots of Economic Growth
Q4 2023
-
Mitigating Site Risks for Industrial Projects
Q3 2024