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Advanced Call Center Technologies Expands Norman, Oklahoma, Operations

Advanced Call Center Technologies plans to expand operations in Norman, Oklahoma. The project is expected to create 800 jobs in Cleveland County.

The company will add two additional shifts at its existing call center located in the Norman Business Park.

“ACT’s substantial expansion in Norman is a testament to the work ethic of Oklahomans,” said Susan Parker, ACT’s chief operating officer. “When we converted to an employee-owned company two years ago, we couldn’t have anticipated the dramatic increase in productivity and growth that would occur. Solid wages, great culture, and personal growth opportunities obviously resonated well within Norman and Cleveland County.”

ACT is an international company that provides a wide range of multi-channel customer service support in eight languages. The company’s services include fraud and dispute management and claim processing to clients primarily in the financial sector.

“Norman has created a business-friendly ecosystem that is quickly gaining momentum and support from key stakeholders like NEDC, noted Hopper Smith, Oklahoma Department of Commerce executive director. “Commerce applauds the unprecedented job growth that ACT has experienced since establishing operations in Norman in 2022, and we appreciate their ongoing commitment to Norman and the state of Oklahoma.”

“We could not be happier about the success that ACT has experienced in Norman,” added Lawrence McKinney, Norman Economic Development Coalition (NEDC) president and chief executive. “This is a testament to the collaborative efforts of business leaders and public officials, including Oklahoma Gov. Kevin Stitt and the Department of Commerce.”

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