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Expert Global Solutions Plans Major Expansion At Its Virginia Beach, Virginia, Operations Center

Expert Global Solutions will undertake a major expansion, that will create 175 new jobs to support increased national customer and technical services requirements in the pharmaceutical sector, in Virginia Beach, Virginia.

The company provides global business process outsourcing through its two subsidiaries – APAC Customer Services, Inc. and NCO Financial Systems, Inc. APAC offers customer care services, and NCO offers financial care services.

As part of their expansion, EGS will co-locate a new APAC division in Virginia Beach with their existing NCO operations at 4740 Baxter Road. The 30,000-square-foot office currently supports 245 employees and will expand by 175 employees over the next year.

Melody Cespedes, Site Director of EGS’ Virginia Beach location, stated, “We are thrilled to be expanding here in Virginia Beach and to be partnering with the Virginia Beach Economic Development team. The investments made by both organizations show our combined commitment to the area and to bringing good jobs to members of our community.”

“Virginia Beach competed nationally with other EGS locations for this expansion,” said Warren D. Harris, Director of Virginia Beach Economic Development. “We’re very fortunate to have a company of this caliber show its confidence to expand here. We know they will find a plentiful and skilled workforce.”

The expansion will also result in $600,000 of new capital investment in the City. The Virginia Beach Economic Development Authority has awarded an Economic Development Investment Program grant of $50,000 based on the number of jobs created. The grant will be used to support workforce development services. The company is also eligible for the Virginia Major Business Facility Job Tax Credit Program for job creation.


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