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Samsung Electronics America Plans Simpsonville, South Carolina, Customer Center

07/16/2018
Samsung Electronics America, Inc. plans to open a 34,928-square-foot cutting-edge customer care center at 901 Holland Road in Simpsonville, Greenville County, South Carolina.

Established in partnership with Alorica, one of the world’s leading platforms for customer interactions, the new Connected Customer Care Center will bring 400 additional jobs to the region by 2020.

The new will be Samsung’s third location in South Carolina, joining its current product support center in Simpsonville that employs more than 600 people and its $380 million home appliance manufacturing plant in Newberry County. With this new location, there will be more than 1,000 Samsung support jobs in South Carolina by 2020.

According to state officials, this new facility is part of Samsung’s continued efforts to deliver exceptional customer care at more touchpoints throughout the United States and ensures that critical support systems are in place as consumers increasingly move toward integrated connectivity between Samsung products and services.

It will include two advanced training centers for on-site agents, a showcase of the latest Samsung products across all categories, a private and secure video chat support area and a connected living lab with Samsung and competitive products.

“The way consumers are using technology devices is changing. We are entering a world in which the way consumers use and switch technology products is constant and seamless. Today’s announcement goes beyond our commitment to providing superior care for Samsung products and ensures that Samsung customers are able to receive world-class education, training and support to connect their products and maximize their use however and whenever they would like,” Samsung Electronics America Senior Vice President of Customer Care Michael Lawder said.

“When Samsung announced its intentions to build a manufacturing facility in Newberry, they told the people of South Carolina they were dedicated to our community. At every opportunity, this fantastic company has demonstrated that commitment, and today’s announcement that will create 400 new jobs in Greenville is just further proof that Samsung will be here for a very long time, investing in South Carolina and creating jobs for the people of our state,” said Governor Henry McMaster.

“Samsung has been a brand name in Greenville County since 2009. Greenville County Council is appreciative that they have chosen to continue expanding their business in our community. County council congratulates Samsung on the company’s decision and wishes all members of the Samsung team continued success,” said Greenville County Council Chairman H. G. (Butch) Kirven Jr.

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