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Area Development - Site Selection, Facility Planning and Workforce Development

Comcast Plans Bilingual Customer Support Center In Albuquerque, New Mexico

10/28/2014
Comcast plans to open a new 51,000 square foot bilingual customer support center at 4611 Montbel Place NE in Albuquerque, New Mexico. The state-of-the-art facility has the capacity to seat approximately 450 agents. With the addition of this call center, Comcast will have more than 850 employees across the state.

Employees at the new call center will provide support for Comcast residential products and services, handling calls primarily from Spanish-speaking customers across the country, as well as calls in English.

"This new facility represents our latest investment in the tools, technologies and people that will help improve our customers' experiences with us,'' said Chris Dunkeson, Area Vice President for Comcast in New Mexico. "When our customers reach this call center, they will be connected with agents who are best equipped to help with their specific needs."

"Comcast is a strong economic partner in New Mexico, with programs like Comcast Internet Essentials to provide low-cost Internet access to New Mexico children so they can do their homework," said Governor Susana Martinez. "And now they are doubling their presence in New Mexico and creating 450 new and well-paying jobs in Albuquerque.

"We applaud Comcast for locating this facility in Albuquerque. Our community boasts of a qualified and culturally diverse workforce which is one of our great strengths as a city,'' said Mayor Richard J. Berry. "This announcement reinforces what we've known all along that Albuquerque is a great place to do business, and Comcast's presence here will help us underscore that message."

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