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Helpware Establishes Mercer County, Kentucky, Operations Center

Digital customer service company Helpware will add 300 jobs across an existing location in Montgomery County and invest $500,000 in a new operations center in Mercer County, Kentucky.

According to state officials, the increased staff will boost the company’s digital customer service, back-office support, start-up acceleration, content control and AI operations, among other services. Company leaders expect to begin filling the new positions before the end of 2021.

“I am beyond proud to be working and growing in the commonwealth. Our company is focused on leading the evolution of consumer expectations changing the services market as we know it,” said Robert Nash, Helpware’s CEO. “Helpware is on the cutting-edge. We put our people first and set the standard for amazing customer experiences. Our drive is to create the absolute best environment for our people and enable them for success. They are the foundation of our accountable and empowered service offerings. When we empower the people taking care of customers, we transcend from tasks to memorable and brand empowering experiences. The truly amazing people of Kentucky have proven invaluable in making this a reality.”

In addition, with the investment, Helpware leaders will create 150 jobs at the company’s new Harrodsburg office, as well as 150 positions in Mt. Sterling, where it opened in 2020 and currently employs 25 people.

“As we continue to prepare for the future in Kentucky, we will rely more than ever on growth-minded, tech-enabled companies, and Helpware’s rapidly growing presence in our state highlights those efforts,” Governor Andy Beshear said. “This company is making an impact in two Kentucky communities, and I expect we have only seen the start of its growth in our state. Thank you to the leaders at Helpware who are creating hundreds of quality job opportunities for our residents.”

Company leadership anticipate Helpware’s presence in Kentucky will grow in the years ahead, noting the many advantages of locating in the commonwealth and their focus on an employee-first culture. The company aims to continue its growth trajectory in the region and introduce more jobs in the future.

Founded in 2015, Helpware is a digitally enabled people-as-a-service outsourcer that supports a range of industries, including health tech, gaming, fintech, e-commerce, software, technology and others. The company also provided services to government and charitable organizations to assist with COVID-related programs during the pandemic. Helpware operates U.S. offices in California, Colorado and Virginia, and maintains a global presence with locations in Germany, Mexico, Philippines and Ukraine.

“The investment and commitment to locate their innovative business in Mt. Sterling from Sacramento, California, is a watershed moment for our community,” added Mt. Sterling-Montgomery County Industrial Authority Executive Director Jason Rainey. “Helpware’s executives have an incredible business model providing valuable services as our economy continues to evolve. We know Mt. Sterling is a rural lighthouse in Kentucky and we are glad to see leaders from the West Coast embracing our community. On behalf of Mt. Sterling-Montgomery County Industrial Authority, we are grateful for your investment.”

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