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Area Development - Site Selection, Facility Planning and Workforce Development

Teleperformance Opens $13.2 Million Operations Center In Louisville, Kentucky

01/14/2015
Teleperformance, a worldwide leader in multichannel customer experience management, will create up to 750 new jobs and invest $13.2 million at its new 50,000 square foot operations center off Ormsby Station Road in Louisville, Kentucky.

The eastern Jefferson County location will serve a Fortune 500 company that provides customer services for banking, insurance, investment and retirement planning to current and former members of the U.S. military and their families.

“Our clients see Louisville as a terrific location from which to support their businesses,” says Teleperformance President of Operational Delivery Miranda Collard. “They recognize the area’s support of the U.S. military as well as the diversity and education of its people. Louisville is an ideal city for companies like ours and we are excited to be a part of this great community.”

To encourage the investment and job growth in Louisville, the Kentucky Economic Development Finance Authority preliminarily approved the company for tax incentives of up to $3.8 million through the Kentucky Business Investment program. The performance-based incentive allows a company to keep a portion of its investment over the term of the agreement through corporate income tax credits and wage assessments by meeting job and investment targets.

“It is exciting anytime new jobs come to Kentucky, but it’s especially exciting when a company that assists our military men and women decides to call the Commonwealth home,” said Governor Steve Beshear. “This is a day of celebration for Louisville as well as all of Kentucky. We wish Teleperformance continued success and know it will be a valuable part of the community.”

“Having a global industry leader make this kind of investment and creation of new jobs in Louisville is a huge addition to our recent momentum,” Mayor Greg Fischer said. “Teleperformance’s confidence in our city and region and the valuable services they provide to veteran and active military families align perfectly with our goal of being the most veteran-friendly and supportive city in America.”

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