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ADP Plans $32.25 Million Regional Customer Service Center In Norfolk, Virginia

ADP, a comprehensive global provider of cloud-based human capital management solutions and business process outsourcing services, analytics, and compliance expertise, will invest $32.25 million to establish a regional customer service center in Norfolk, Virginia. The project is expected to create about 1,800 new jobs.

“We chose to locate a new facility in Norfolk because of the thriving business climate in the city and Commonwealth. We have the opportunity to attract a diverse workforce that will make significant contributions to ADP and add value to the client experience,” said Debbie Dyson, Corporate Vice President of Client Experience and continuous improvement at ADP.

“We thank and acknowledge the efforts of our community partners, who provided critical support throughout the decision-making process. We look forward to building long-lasting relationships with the people of Norfolk and Virginia,” she added.

The Virginia Economic Development Partnership worked with the City of Norfolk and the Hampton Roads Economic Development Alliance to secure the project for Virginia. Governor McAuliffe approved a $5 million grant from the Commonwealth’s Opportunity Fund to assist the City of Norfolk with the project. The company will also be eligible to receive a Major Business Facility Job Tax Credit. Funding and services to support the company’s employee training activities will be provided through the Virginia Jobs Investment Program.

Governor Terry McAuliffe said, “This project is transformational for the Hampton Roads region, providing 1,800 job opportunities for members of the military transitioning to civilian life, as well as military spouses and Virginia citizens. The Commonwealth is a hub for the IT industry, and adding ADP to our roster is a tremendous testament to the technology infrastructure, assets and workforce that make Virginia a leader in this critical sector. Today is a major win for the City of Norfolk and for the Commonwealth, and will help further our efforts to diversify and build a new Virginia economy.”

“This investment pairs an enterprise providing professional and business services to customers all over the world with a region with global assets such as Virginia’s port, military and tourism attractions,” said Secretary of Commerce and Trade Maurice Jones. “Congratulations to both the company and the region. We look forward to the benefits that this partnership will produce for the Commonwealth and beyond for years to come.”

Norfolk Mayor Paul D. Fraim said, “While ADP will be located in downtown Norfolk, its arrival will benefit the entire region – diversifying the economy, enhancing our reputation as a global competitor and, importantly, validating our city’s long-time efforts to attract a talented younger population to our urban core to live and work.”

John Padgett, Chairman of the Hampton Roads Economic Development Alliance’s Board, said, “It is exciting to see ADP invest in Hampton Roads. ADP recognizes the strength of this region’s educational community and the role of education in meeting its workforce needs. We are confident that ADP and Hampton Roads will continue to grow and provide economic opportunities for our region and its citizens.”

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