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Area Development - Site Selection, Facility Planning and Workforce Development

USA800 Opens Call Center Facility In Lawrence, Kansas

07/16/2015
USA800, a multi-channel support call center provider headquartered in the Kansas City Metro Area, is opening a new 20,000-sq.-ft. facility in Lawrence, Kansas.

“As a result of existing customer growth and several large new contracts starting this fall, USA800 is expanding its infrastructure with a new Contact Center in Lawrence, Kansas,” stated Tom Davis, President/CEO of USA800.

“We are excited to make Lawrence our new home and have been impressed by the state-of-the-art facilities offered at the I-70 Business Center, as well as the highly skilled and qualified workforce in Lawrence. As a 100-percent employee-owned company with half of our company owned by our front line agents, we are not your typical call center company. We believe in an inclusive work environment which demonstrates the value and importance we place on our front line agents,” he added.

USA800 evaluated multiple Midwest markets before selecting its new home in Lawrence. The company favored the Lawrence location based on operational requirements being met in the existing structure, and the quality talent pool. “Kansas City’s history in telemarketing gives it a leg-up on call center location competition,” said Bob Marcusse, President/CEO of the Kansas City Area Development Council. “We are proud to be the choice for USA800’s rapidly growing workforce.”

The Kansas City Area Development Council partnered with a number of regional organizations to attract USA800 to the KC region including The Chamber of Lawrence, Kansas; Economic Development Corporation of Lawrence & Douglas County; Kansas Department of Commerce; Westar Energy, Newmark Grubb Zimmer and Workforce Partnership.

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