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EarthLink Establishes Norton, Virginia, Customer Support Complex

EarthLink, a leading high-speed internet service provider, will invest $5.4 million to establish a major customer support center in Norton, Virginia. The project is expected to create 285 jobs.

The company is in the process of returning its customer service operations to the United States and will construct a new, 30,000-square-foot facility at the 200-acre Project Intersection development at the northeast junction of U.S. 23 and U.S. Highway 58.

“Having grown up in this area, it gives me great pride to further EarthLink’s efforts to provide award-winning customer experiences through our new sales and service center in Norton,” said EarthLink CEO Glenn Goad. “We look forward to a long partnership with this community and the employees who will become part of EarthLink.”

The Virginia Economic Development Partnership (VEDP) worked with Norton, LENOWISCO Planning District Commission, InvestSWVA, the Lonesome Pine Regional Industrial Facilities Authority, and the Virginia Tobacco Region Revitalization Commission to secure the project for Virginia. Governor Northam approved a New Company Incentive Program grant of $686,500, which will be provided by the Commonwealth’s Opportunity Fund. Eligible companies that meet the statutory investment and employment requirements in traded sector industries that are looking to establish a new presence in Virginia are offered potential access to the Commonwealth’s Opportunity Fund as part of the New Company Incentive Program. EarthLink is the second company in Virginia to benefit from the New Company Incentive Program.

“Our partners in Southwest Virginia have worked tirelessly to foster a business climate that attracts global companies,” said Secretary of Commerce and Trade Brian Ball. “EarthLink’s decision to establish an operation in the Project Intersection development demonstrates the impact of their efforts. This project will provide a tremendous boost to the region’s economy, and we are excited to welcome a new partner and 285 well-paying jobs to the region.”

The Virginia Tobacco Region Revitalization Commission also approved a grant for $62,500 from the Tobacco Region Opportunity Fund for this project. EarthLink is eligible to receive state benefits from the Virginia Enterprise Zone Program, administered by the Virginia Department of Housing and Community Development, as well as from the Major Business Facility Job Tax Credit for new, full-time jobs created. Funding and services to support the company’s job creation will be provided through the Virginia Jobs Investment Program.

“This announcement is the culmination of a lot of hard work and effort by local and state leaders, the EarthLink team, and many others,” said LENOWISCO Executive Director Duane Miller. “We are all excited to have a company with an iconic name like EarthLink, who has been consistently honored with the coveted Great Place to Work Certification™, locate to Southwest Virginia.”

Founded in 1994, EarthLink is an internet pioneer and a top U.S. internet service provider. EarthLink is an independent company and received a Great Place to Work Certification™ in 2020 and 2021 in recognition of its outstanding workplace experience.

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