India-based IGT Technologies Plans Knoxville, Tennessee, Operations Center
09/01/2021
This project will comprise an inbound call center and a technology development center, catering to the growing demand of travel, retail, eCommerce and hi-tech companies. The company also plans to set up a Customer Experience Incubation Lab to support startups.
“We selected Knoxville after evaluating several locations in the U.S. on various parameters. We are very pleased with the support that Chamber, local government, and schools have extended to IGT. We look forward to establishing Knoxville as our Customer Experience Incubation Center,” said Akhil Agarwal, COO, IGT Technologies Inc.
The Knoxville facility will oversee and assist with the operations for IGT’s North American customers by working with the latest technologies in chat, email, analytics and robotics process automation.
“With companies investing over $36 million and committing to create 800 new jobs, Knox County has seen tremendous success in the business services industry over the last few years. We appreciate IGT for its continued investment and look forward to building upon our partnership in the years ahead,” noted TNECD Commissioner Bob Rolfe.
Founded in 1998 and headquartered in Gurugram, India, IGT has more than 14,000 employees who are customer experience and technology specialists providing services to more than 80 marquee customers worldwide. Having a presence in the United States for over 15 years, IGT’s global footprint consists of 20 delivery centers across 10 countries. These delivery centers provide 24/7 support in multiple languages and allow each customer to choose a global sourcing delivery that is best suited to its specific business needs.
Project Announcements
Little Leaf Farms Plans Coffee County, Tennessee, Production Operations
07/02/2025
White Rock Truss & Components Expands Lee County, Virginia, Operations
07/02/2025
Fox Tank Company Plans Coshocton, Ohio, Operations
07/02/2025
Ascentek Expands Shreveport, Louisiana, Operations
07/02/2025
ProBio Establishes Hopewell, New Jersey, Gene Therapy Operations
07/02/2025
22nd Century Technologies Expands Fairfax County, Virginia, Headquarters Operations
07/02/2025
Most Read
-
20th Annual Area Development Gold and Silver Shovel Awards
Q2 2025
-
First Person: Joe Capes, CEO, LiquidStack
Q2 2025
-
The Legal Limits of DEI in Incentives Agreements, Hiring, and Contracting
Q2 2025
-
From Silicon to Server: Mapping the Data Center Supply Chain
Q2 2025
-
39th Annual Corporate & 21st Annual Consultants Surveys: What Business Leaders and Consultants Are Saying About Site Selection
Q1 2025
-
Rethinking Life Sciences Site Selection in a Resilient and Dynamic Market
Q2 2025
-
First Person: David Robey, Co-CEO of QTS Data Centers
Q2 2025