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Area Development - Site Selection, Facility Planning and Workforce Development

Viiz communications Eyes Second Call Center in Calgary, Canada

09/15/2017
viiz communications, a leader in voice and platform services for the telecommunications industry, is opening another, new call center in Calgary, Alberta, Canada.

This is the second company center in Calgary. Center staff will support viiz telecommunications customers in the areas of Emergency Services, Operator Services, Directory Assistance, Message Relay Services, IP Relay Service, VoIP 911 Service, and Customer Care support. In preparation for the center opening, the company began hiring to fill full- and part-time positions in early August and expects to continue through the fall.

"We're excited about our growth and the opportunity to expand our partnerships with telecommunications companies throughout North America. Our team remains firmly committed to providing customized products and superior service to each of our customers," said James MacKenzie, President & CEO of viiz.

As the company grows, viiz continues to invest in research and development in support of its proprietary Call Center platform. The viiz development team is co-located with Call Center operations, which is the ideal environment for the creation of efficient, agent-friendly Call Center applications, company officials said.

viiz serves over 1,200 communications providers and enterprise customers with outsourced, on-premise, cloud and hybrid solutions. Viiz said it provides a path to the future for customers and partners by focusing on the core, foundational products, while continuously investing in research and development to ensure relevance in the future.

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