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Area Development - Site Selection, Facility Planning and Workforce Development

Rivian Establishes Plymouth, Michigan, Service Support Operations

09/30/2021
Rivian, a manufacturer of all-electric adventure vehicles, is establishing its new Service Support Operations facility in Plymouth, Michigan. The $4.6 million project, supported by the Michigan Strategic Fund, is expected to create 100 new high-wage jobs.

The state-of-the-art, highly technical service support operations center will provide around-the-clock assistance by the Rivian Roadside and Service Support team to North American Rivian owners with vehicle questions, roadside requests and service scheduling needs.

“This center provides a base of service to our Rivian owners. This team will be the most all-around knowledgeable and most highly-trained group on Rivian vehicles,” said Rivian Roadside and Service Support Operations Senior Manager Tracy Stevens. “The program includes six weeks of in-depth training for our service support advisors, and we will add about 15 new hires every other month throughout 2022 to ensure coverage as production ramps up. Our expansion in Plymouth is part of a long-term strategy that will allow access to the talented workforce Michigan offers.”

As a result of the total capital investment and job creation, the company has been awarded a $750,000 Michigan Business Development Program performance-based grant.

“This investment by Rivian will create 100 high-skill jobs as we work to grow Michigan’s economy, create good-paying jobs, and build the industries of the future,” said Governor Gretchen Whitmer. “This state-of-the-art facility reinforces our reputation as a leader in?both customer service and the future of mobility and electrification. We’re excited to welcome Rivian’s new service support operations to Michigan and look forward to working together to grow and add jobs for Michigan residents in the future.”

In 2015, Rivian announced plans to establish a research and development center in the city of Dearborn, a project that generated a total capital investment of $29.5 million and created approximately 170 jobs. The project was supported by a $1.77 million Michigan Business Development Program performance-based grant.

“Congratulations to the team at Rivian on your tremendous growth and success. We appreciate this continued vote of confidence in our incredible talent and competitive business climate here in Michigan,” said Quentin Messer, Jr., CEO of the Michigan Economic Development Corporation (MEDC) and President and Chair of the Michigan Strategic Fund. “We’re pleased to work with our local partners to support Rivian’s investment that reinforces Michigan’s position as the leader in electric vehicle manufacturing and customer adoption.”

According to state officials, Rivan is experiencing significant growth and plans to support all Rivian owners out of the new Service Support Operations Center at its offices in Plymouth Charter Township.

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