Wayfair Plans New Customer Service Center in Springfield, Oregon
01/10/2019
The 50,000-square-foot facility, located within the new PacificSource business campus, is expected to employ 600 full-time customer service, sales, human resources, and management positions.
"Wayfair could expand anywhere, but their decision to come to Oregon reflects our skilled workforce, competitive business climate, and our collaboration to make the business development process seamless," said Business Oregon Director Chris Harder. "This is a great addition to the mid-valley business community."
Business Oregon and the city of Springfield have been working in partnership with Wayfair, Symantec, PacificSource, Lane County, and the Springfield and Eugene Area Chambers of Commerce over the past year to bring the project to Oregon. The firm will be the newest addition to an existing vibrant customer service-oriented business economy currently calling Springfield home.
"Springfield is pleased to welcome Wayfair to the community, and excited for the career and partnership opportunities it will bring to our community members," said Springfield, Oregon Mayor Christine Lundberg. "It is affirmation of our hard working and value driven workforce when a leader in world-class customer service chooses our community as home."
Wayfair's operation is looking to get off the ground quickly, recruiting for positions right away, and opening in the spring of 2019. Incentives used on the project include a $400,000 forgivable loan through Business Oregon tied to job creation and public benefit conditions such as hiring underserved populations and investing in local internship programs. The company is also using Springfield's Enterprise Zone program to temporarily offset a portion of property taxes specifically attributed to new investments.
"We are excited to expand our operations to Lane County as we grow our customer service team to support the incredible growth of our business," said Tom Svitil, Head of Sales and Service at Wayfair. "At Wayfair, we are committed to creating an outstanding experience for our customers. The opening of our newest location in the state of Oregon will allow us to build upon our award-winning team as we benefit from the strong pool of talent in the region. We look forward to welcoming new members to our team and getting involved in the greater Springfield and Eugene communities."
Project Announcements
Republic Airways Holdings Plans Tuskegee, Alabama, Training Operations
04/18/2024
South Africa-Based Radel Plans Winston-Salem, North Carolina, Operations
04/18/2024
Firestone Industrial Products Expands Dyersburg, Tennessee, Operations
04/18/2024
Samsung Electronics Expands Taylor, Texas, Chip-Manufacturing Operations
04/18/2024
OMCO Solar Plans Huntsville, Alabama, Production Operations
04/18/2024
Martco-RoyOMartin Upgrades Allen Parish, Louisiana, Operations
04/18/2024
Most Read
-
2023's Leading Metro Locations: Hotspots of Economic Growth
Q4 2023
-
2023 Top States for Doing Business Meet the Needs of Site Selectors
Q3 2023
-
38th Annual Corporate Survey: Are Unrealized Predictions of an Economic Slump Leading Small to Mid-Size Companies to Put Off Expansion Plans?
Q1 2024
-
Manufacturing Momentum Is Building
Q1 2024
-
20th Annual Consultants Survey: Clients Prioritize Access to Skilled Labor, Responsive State & Local Government
Q1 2024
-
Making Hybrid More Human in 2024
Q1 2024
-
Public-Private Partnerships Incentivize Industrial Development
Q1 2024