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Area Development - Site Selection, Facility Planning and Workforce Development

Safelite Group Opens Contract Center In Rio Rancho, New Mexico

03/31/2017
Safelite Group, a company that includes Safelite Auto Glass, the largest provider of vehicle glass repair and replacement services in the U.S., opened its Safelite Solutions Contact Center in Rio Rancho, New Mexico.

According to Governor Susana Martinez’s Office, “Since June Safelite Solutions has created 517 full-time and 288 part-time jobs. Originally projected to create 400 full-time jobs by the end of 2018, Safelite is roughly two years ahead of their hiring schedule and will hire more than 1,000 employees in Rio Rancho by the end of the year."

“Safelite cited New Mexico's talent-rich workforce and business-friendly environment as some of the reasons for choosing New Mexico for their new contact center. Safelite's new facility represents the largest single job creation in New Mexico since 2009,” the Governor’s office reported.

"For 70 years, Safelite AutoGlass has been known for leading the way in the vehicle glass repair and replacement industry, but that's not all we do," said Safelite Group President & CEO Tom Feeney."

The company is comprised of three major business operations whose services include; Safelite AutoGlass, Safelite Solutions, the nation's leading fleet and insurance claims management services and Service AutoGlass, a vehicle glass wholesale and distribution operation.

To date, Safelite has been awarded $873,292 in Job Training Incentive Program funds and New Mexico will invest $3 million in Local Economic Development Act funding to invest in infrastructure improvements to accommodate Safelite's expansion.

"We are appreciative of the State of Mexico and local officials who have been great partners, they were a large factor in selecting Rio Rancho as our new home," said Feeney.

"Our commitment is to be a long-standing partner to the Rio Rancho community. Our business is expanding, and we've opened this facility to support our growth. By extending our service, we see great potential to continue to make a real difference in the lives of the people we serve and the communities in which we live and work,” he added.

Safelite Solution's Vice President of Client Service Delivery Brian O'Mara added, "We have found people who demonstrate our Safelite Spirit, a service mindset, can-do attitude and caring heart, which will allow us to continue to offer the best possible experience to our customers and our fleet and insurance clients who continually look for us to support their growing needs."

"Today, the power of New Mexico's business incentives are on full display," said Governor Martinez. "When we create a business-friendly environment, we attract companies like Safelite that make an incredible difference in our communities by creating great jobs and great opportunities for New Mexicans."

"By creating such a huge impact in a short amount of time, Safelite has truly shown how important our incentives are for New Mexico," said Economic Development Secretary Matt Geisel. "With tools like LEDA and JTIP, we are able to not only create jobs but also create opportunities for the development of our workforce."

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