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Area Development - Site Selection, Facility Planning and Workforce Development

Candid Plans Customer Care Center in Columbus, Ohio, Area

10/30/2018
Candid, a rapidly growing orthodontic technology company specializing in direct-to-consumer invisible aligners, plans to create a high-end customer care center in metro Columbus, Ohio.

Candid will invest $850,000 for equipment and leasehold improvements. The company plans to create 150 new jobs, including customer operations specialists, sales representatives, lab associates and associated management positions. Candid’s new customer care center, which will be its first outside of New York City, will allow the company to continue its rapid growth strategy while supporting its customer base.

The nearly 15,000-square-foot facility will have office and lab functions, with Candid moving its lab functions from Austin, Texas to its new location in Ohio. While Candid is still in the process of finding a permanent location in the area, according to Columbus 2020, the brand is committed to investing in Central Ohio for their long term regional headquarters.

“Central Ohio offers many resources for Candid to support our customers and achieve long-term growth,” said Nick Greenfield, CEO of Candid. “The Columbus Region provides us with a bountiful talent pool and high quality of life to help us continue our expansion. We look forward to working with the City of Columbus to find a permanent location for Candid.”

Based in New York City, Candid is an orthodontic technology company using advanced telemedicine and innovative 3D printing to make oral healthcare more accessible than ever. The company provides customers with access to experienced orthodontists and one-on-one care, seven days a week by phone, video call and email.

“Candid’s investment establishes this innovative, fast-growing orthodontic technology company in Ohio,” said Aaron Pitts, JobsOhio Senior Managing Director. “We and Columbus 2020 are excited to welcome Candid’s largest U.S. operations and 150 new jobs to the Columbus Region.”

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