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United Collection Bureau Plans Clark County, Indiana Operations Center

04/18/2018
United Collection Bureau Inc., a provider of business process outsourcing and accounts receivable management solutions, plans to establish a new call center in Clark County, Indiana. The company plans to create up to 621 new jobs by 2022.

The Ohio-based company is investing $2.4 million to lease, renovate and equip a 55,000-square-foot facility at the River Ridge Commerce Center in Jeffersonville. UCB, which has already begun renovations, plans for the new Indiana-based call center to be operational by the end of May. With its growth, the company will conduct two rounds of employee recruiting, which will allow UCB to meet the increasing demand for its clients.

“We are very excited to be establishing our presence in the state of Indiana,” stated Michael Karosas, COO of UCB. “Indiana’s pro-business environment and skilled workforce distinguished itself from other locations we were considering, and we look forward to a bright future here in Indiana.”

As an incentive, The Indiana Economic Development Corporation (IEDC) board of directors offered United Collection Bureau up to $3,500,000 in conditional tax credits based on the company’s job creation plans, and up to $150,000 in training grants. These incentives are performance-based, meaning until Hoosiers are hired, the company is not eligible to claim incentives. The city of Jeffersonville, Clark County and southern Indiana support this project.

The company employs approximately 1,000 associates at its facilities in Ohio, Florida and Costa Rica. UCB expects to begin hiring for representatives, management and other operational associates for the Indiana-based call center in May. By the end of 2019, the company plans to complete the first phase of recruiting, hiring over 300 full-time employees.

"We're excited to welcome UCB to Indiana and grateful for the good jobs they’ll create for Hoosiers," Governor Eric J. Holcomb said. "Companies like UCB continue to take advantage of our pro-growth business environment and skilled workforce. As a state, we’ll continue to equip businesses with the tools and stability they need for success today, tomorrow and in the years ahead."

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